Consider how important it is that a performance or security alert, for example in Azure, has to be followed up quickly. But also, that the manager is notified if a certain spending limit is exceeded. As a system administrator you use monitoring tools that generate specific alerts. In some situations this will have to be followed up immediately and become an incident in the service management process.
As an administrator, you do not want to do this follow-up manually, because it takes a lot of time and is error prone. You want this process to be automated and it is your choice which notifications are immediately forwarded to TOPdesk. In this case, the TOPdesk Connector takes care of this process.